ABSTARCT OF: CONSUMER PROTECTION – OPPORTUNITIES FOR CSOs

Dear All

Recently published the paper on the Protection of CONSUMERS and its abstract is pasted below for the readers:  

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CONSUMER PROTECTION – OPPORTUNITIES FOR CSOs

 Lakshmi Narayana, N.

Mentor, Geo Rehabilitation Centre, Hyderabad. E-mail: grcnln@gmail.com

 ABSTRACT

Consumers need to be protected for products or services with better availability, accessibility and affordability with both quantity and quality. The Consumer Protection Act provides several provisions to safeguard the Consumers’ rights with specified redressal systems. The business oriented development, service delivery system dominated by top down approaches, poor participation, accountability,  responsibility and transparency, mismatched redressal systems, poor connectivity, and their consequences resulted for several unhealthy challenges and are alarming with negative impact on the consumers as well as their surrounding environment. Consumer gets affected with the cost, quantity and quality of the products or services on one side and on the second side shoulders the responsibility of its disposal which is alarming with a threat for health and wealth of people as well as environment. At the same time, all these challenges have opened gates with several opportunities to protect the Consumers with better health, wealth and eco-friendly environments. The study reveals the role of Media and Civil Society Organizations who play the role of facilitators with better access, service delivery, transparency, quality and sustainability. The suggested models are simple and effective for improving the quality of life of the Consumers in an inclusive community.         

Key Words: Consumer, Rights, Products, Services, Quality, Accessibility, Environment.

Statement of the Problem

Consumer gets affected with the cost, quantity and quality of the products or services on one side and on the second side shoulders the responsibility of its disposal which is alarming with a threat for health and wealth of people as well as environment.   

MODEL:

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Looking forward for sharing and interactions..

All the best.